Terms of Service
OVERVIEW
This website is solely operated by Graisons Fine Jewellery. The terms "we," "us," and "our" within this site refer to Graisons Fine Jewellery. We offer this website, inclusive of all information, tools, and services provided to you, the user, under the condition that you accept all terms, conditions, policies, and notices outlined herein.
By accessing and using this site, you agree to comply with our terms and conditions. These terms cover various aspects, including but not limited to, user conduct, content usage, privacy protection, and disclaimers. It is important to review and understand these terms before using our website. If you do not agree with any part of these conditions, we recommend refraining from using our site. Thank you for visiting our website and for your cooperation with our terms of service.
Our store operates on Shopify Inc., which facilitates our online e-commerce platform enabling us to offer our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By accessing and using our online store, you agree to comply with our terms and conditions. This includes agreeing to our policies regarding payment, shipping, returns, and any other guidelines outlined on our website. Please review these terms carefully before making a purchase. If you do not agree with any part of these terms, we advise you not to use our online store.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code that may violate our site. A deliberate violation of any of the Terms will result in an immediate termination of your Service.
SECTION 2 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
This website may include the use of historical information as researched independently by us for the purpose of providing additional information that may assist clients in the purchase decision making process. Despite our thorough research using in many situations, scholarly articles and academic literature, we are not responsible if information made available to us is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions. Any reliance on the material on this site is at your own risk.
We reserve the right to change the site's contents at any time, although we are not obligated to update any information. You acknowledge that it is your responsibility to keep track of changes on our site.
SECTION 3 - MODIFICATIONS TO THE PRODUCT OR SERVICE AND PRICES
Our product prices may change without prior notice. We reserve the right to modify or discontinue the product or service at any time without notice. We are not responsible to you or any third-party for any changes in prices, modifications, suspension, or discontinuation of the product or service.
SECTION 4 - PRODUCTS OR SERVICES
The products or services available for purchase on our website are provided "as is" without any warranties, guarantees, or representations of any kind, either express or implied. We do not warrant that the products or services will meet your expectations or requirements. We are not liable for any damages arising from the purchase or use of products or services on our website. Customers acknowledge that they use the products or services at their own risk and are responsible for determining their suitability for their intended use.
Please bear in mind that photographs cannot accurately capture the luminosity or reflectivity of diamonds and gemstones. Photographs are extensions of the written description and should be examined carefully. We cannot guarantee that your computer monitor's display of any colour will be accurate.
SECTION 5 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 6 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy which can be viewed on our website HERE.
SECTION 7 - ERRORS, INACCURACIES AND OMISSIONS
While we strive to provide accurate and up-to-date information on our website, we cannot guarantee that all content is free from errors, inaccuracies, or omissions. We reserve the right to correct any errors, inaccuracies, or omissions and to update information as needed without prior notice. Users acknowledge that they use the website at their own risk and that we are not liable for any reliance placed on the information provided on the site. We also reserve the right to make changes to the pricing of our items in accordance with such changes to market value, gold prices and related changes.
SECTION 8 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content for the following reasons: Engaging in unlawful activities, soliciting others to do the same, violating regulations or laws, infringing on intellectual property rights, harassing or discriminating against others, providing false information, transmitting viruses, collecting personal information, engaging in spamming or phishing, using the site for immoral purposes, or attempting to bypass security measures. Violating these rules may result in the termination of your access to the Service.
SECTION 9 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
The information and services provided on this website are offered "as is" and "as available," without any warranties of any kind, either express or implied. Graisons Fine Jewellery makes no representations or warranties regarding the accuracy, reliability, or completeness of the content on this site.
To the fullest extent permitted by law, Graisons Fine Jewellery disclaims all warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
In no event shall Graisons Fine Jewellery, its directors, officers, employees, or agents be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the website or any services provided therein. This includes, but is not limited to, damages for errors, omissions, interruptions, defects, delays in operation or transmission, computer viruses, or loss of data.
Your use of this website is at your own risk. If you are dissatisfied with any part of the site or with any of these terms, your sole and exclusive remedy is to discontinue using the website.
SECTION 10 - SEVERABILITY
If any provision of our Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by consumer law. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
SECTION 11 - CHANGES TO TERMS OF SERVICE
We may periodically update, modify, or replace any part of our Terms of Service. By continuing to use our website after these changes are posted, you are indicating your acceptance of the updated terms. We recommend checking this page regularly to stay informed of any revisions. Your continued use of our website following any changes constitutes your agreement to abide by the updated Terms of Service.
SECTION 12- SHIPPING AND DELIVERY
At Graisons Fine Jewellery, we strive to provide efficient shipping and reliable delivery services for all orders placed through our website. We aim to process and dispatch orders promptly to ensure your items reach you in a timely manner. Please refer to our Shipping and Delivery Policy for detailed information on transit times, shipping methods, and order tracking.
We may cancel orders that appear fraudulent or cannot be fulfilled, in which case you must contact us if you believe there was an error. A full refund will be issued for paid orders, minus any payment processing fees in the event this needs to occur.
SECTION 13 - COPYRIGHT & RESTRICTION OF USE
All content on this website, including text, graphics, logos, images, and software, is the property of Graisons Fine Jewellery and is protected by copyright laws. Users are prohibited from copying, distributing, or using any content from this site without prior written consent from Graisons Fine Jewellery. Unauthorised use may violate copyright, trademark, and other laws.
SECTION 14 - RETURNS AND REFUNDS
Please refer to our Purchase Guide & Returns Policy for a full, comprehensive overview. CLICK HERE.
SECTION 15 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at welcome@graisonsfinejewellery.com