Shipping & Delivery

We are delighted to offer free, complimentary express postage (fully insured with signature on delivery) to clients throughout Australia and to select international countries.

AUSTRALIAN-BASED CLIENTS

Purchases received via our website are dispatched within one-two business days via Australia Post. A tracking number will be forwarded to you via email confirmation.

Visit the Australia Post website to calculate delivery time frames. Click here.

INTERNATIONAL CLIENTS

Please note: any duties imposed by countries for importing our items are the buyers responsibility. Failure to pay these duties and tarrifs may result in the item (s) being returned to Graisons Fine Jewellery. In this event, Graisons Fine Jewellery will make every attempt to contact the customer but are not obligated to refund the purchase price.

Please contact your local customs agency if you wish to discuss potential rates and fees- this also applies to the recently introduced 10% US Tariffs.

Purchases received via our website are dispatched within one-two business days via Australia's major postal company, Australia Post, with a trusted postal company specific to your country completing the delivery. A tracking number will be forwarded to you via email confirmation.

We are currently shipping to the following countries:

UK
USA
CANADA
NEW ZEALAND
SINGAPORE
HONG KONG

AUSTRALIA POST:

PARCEL COLLECT SERVICE FOR AUSTRALIA-BASED CLIENTS

Australia Post offer several additional delivery and collection options to best suit your needs.

Parcel Collect provides customers with the option to use the postal address of a participating Post Office to send parcels to in case you are not going to be home or prefer the extra piece of mind. Simply enter their address during the checkout process.

Australia Post will send you an SMS and email when your parcel arrives at your chosen Parcel Collect location. Drop by to collect it within the 10 business days.

Download the MyPost app or sign up via the Australia Post website to access a range of free and easy delivery options and keep track of your deliveries.

IMPORTANT:
In the unfortunate event that a parcel is not collected from the Post Office or Parcel Locker in the designated timeframe provided by Australia Post and is returned to Graisons Fine Jewellery, we will make every attempt to contact the customer but are not obligated to refund the purchase price. If a redelivery is required, we reserve the right to charge associated postage fees (express post with signature on delivery and insurance).

For more information visit: Australia Post

PACKAGING & GIFT WRAPPING

All purchases are lovingly packaged using our custom made Eco friendly jewellery boxes and Eco postal boxes. Additionally, this postal box is placed inside an Australian Post express box for safe and secure delivery.

If you are purchasing a gift please let us know and we will gift wrap the jewellery box at no extra charge.

Do you have your eye on something special?

Contact Us

Graisons Fine Jewellery are located in Tasmania, operating exclusively online via their website.

Please include details of the item you wish to discuss.

Please check your junk folder if you are waiting to hear from us, we respond to messages and emails between the hours of 9am - 9pm (AEST) 7 days a week.

Domestic & International delivery

Enjoy complimentary free express postage fully insured with signature on delivery.

Luxury Packaging

All purchases are packaged in our signature Graisons Fine Jewellery jewel boxes.

Payment in 4x

Afterpay available from purchases priced between $400 - $2000 AUD.

Layby Available

Take advantage of our generous layby plans for pieces priced $400 AUD and above.