Shipping & Delivery
We are delighted to offer free, complimentary express postage (fully insured with signature on delivery) to clients throughout Australia and to select international countries.
AUSTRALIAN-BASED CLIENTS
Purchases received via our website are dispatched within one-two business days via Australia Post. A tracking number will be forwarded to you via email confirmation.
Visit the Australia Post website to calculate delivery time frames. Click here.
INTERNATIONAL CLIENTS
Purchases received via our website are dispatched within one-two business days via Australia's major postal company, Australia Post, with a trusted postal company specific to your country completing the delivery. A tracking number will be forwarded to you via email confirmation.
We are currently shipping to the following countries:
UK
CANADA
NEW ZEALAND
SINGAPORE
HONG KONG
USA (Shipping fees apply)
USA CLIENTS
The US government recently announced a 10% tariff on all imports entering the USA. Please be advised that we, as the business owners, will pay this fee upon lodging your parcel in Australia. Any duty or tax charges imposed by your home state remain the responsibility of the client.
DUTIES, TARIFFS AND TAX CHARGES
Please note: Any duties imposed by countries/states for importing our items are the buyers responsibility.
If you fail to pay duties or tariffs imposed by your country, the item(s) may be returned to Graisons Fine Jewellery. In such cases, we will attempt to contact you to arrange redelivery at your expense. Please note that items returned due to non-payment of duties or tariffs are considered a 'change of mind' and are not eligible for a refund.
For information on potential rates and fees, please contact your local customs agency.
AUSTRALIA POST:
PARCEL COLLECT SERVICE FOR AUSTRALIA-BASED CLIENTS
Australia Post offer several additional delivery and collection options to best suit your needs.
Parcel Collect provides customers with the option to use the postal address of a participating Post Office to send parcels to in case you are not going to be home or prefer the extra piece of mind. Simply enter their address during the checkout process.
Australia Post will send you an SMS and email when your parcel arrives at your chosen Parcel Collect location. Drop by to collect it within the 10 business days.
Download the MyPost app or sign up via the Australia Post website to access a range of free and easy delivery options and keep track of your deliveries.
IMPORTANT:
In the unfortunate event that a parcel is not collected from the Post Office or Parcel Locker in the designated timeframe provided by Australia Post and is returned to Graisons Fine Jewellery, we will make every attempt to contact the customer but are not obligated to refund the purchase price. If a redelivery is required, we reserve the right to charge associated postage fees (express post with signature on delivery and insurance).
For more information visit: Australia Post
PACKAGING & GIFT WRAPPING
All purchases are lovingly packaged using our custom made Eco friendly jewellery boxes and Eco postal boxes. Additionally, this postal box is placed inside an Australian Post express box for safe and secure delivery.
If you are purchasing a gift please let us know and we will gift wrap the jewellery box at no extra charge.
