Purchasing Guide & Return Policy
PURCHASING ANTIQUE & VINTAGE PIECES
We absolutely pride ourselves on sourcing the best quality pieces for our customers, with many of our items valued by our registered jeweller. Like all antiques, all items sold by Graisons Fine Jewellery are sold as is. Our collection consists of pieces that are of antique and vintage condition, which means that all our items are secondhand and used. Customers are not purchasing 'new', 'perfect' and 'unworn items', and as such, should expect wear and imperfection.
We take extra care and attention to ensure that the condition of our pieces are thoroughly described to the best of our ability and if required, we will seek the opinion of independent jewellers prior to sale. Such things as flea bite nicks or scratches commensurate with use may be visible but will always be described in our condition summary.
Please bear in mind that photographs cannot accurately capture the luminosity or reflectivity of diamonds and gemstones. Photographs are extensions of the written description, and should be examined carefully.
It is the responsibility of the purchaser to ensure that these descriptions and pictures are carefully viewed and any questions are asked prior to the transaction taking place.
We are more than happy to provide additional pictures to support the descriptions provided. Furthermore, some of our items have been independently valued and a certificate will be provided with the sale.
The buyer accepts that in fulfilling the payment of the purchase, they have inspected and accepted the quality of the item (s) having viewed the quality pictures and detailed description prior the purchase.
Once in the possession of its new owner, we do not cover wear and tear of the jewellery.
We do not offer refunds for simple change of mind or incorrect choice.
Please note, items sold with discounts or via layby are final sale.
If for any reason the item is grossly misdescribed please contact us at email@example.com upon receiving the item to discuss.
If a return is necessary due to an item being grossly misdescribed, arrangements must be made within 7 days of confirmed delivery. ALL materials (ring boxes, packing inserts, cards etc.) MUST be returned with the jewellery item. No exceptions. If for any reason a return has not been arranged and posted within this 7 day period we reserve the right not to accept the return unless contacted prior.
The costs incurred for returning an item is the responsibility of the customer. All returns are to be express posted to us using an express box not a satchel. Please ensure that a picture is taken of the box prior to shipping as security incase any loss or damage is sustained during delivery.
Upon receipt of the item, we will conduct a condition inspection. If approved for original condition, the refund will be processed.
Please note, we do not accept return items that have been resized or altered from the condition in which we had sold them. Graisons Fine Jewellery reserves the right to refuse a refund if any criteria outlined above has not been met.
INTERNATIONAL PURCHASES & RETURNS
If you live outside of the Australia and a return is required the details outlined above apply.
Any return shipping charges or custom duties accrued by Graisons Fine Jewellery will be deducted from any refunded amount.